What You Might Be Wondering
Frequently Asked Questions
What Families Ask Us Most
Understanding the Process
At Vital Aging NYC, we understand that navigating aging and caregiving can be complex. We’re here to make both a little easier—with clarity, warmth, and the kind of expertise you can trust. If you don’t see your question here, please reach out. You’ll get a real response from someone who cares.
How do I get started?
Start with a free 30-minute consultation. We’ll talk through your concerns, outline options, and help you decide what support looks like—for your loved one and for you.
Book a Complimentary 30-minute consultation.
📞 Call or Text us at [347-403-9339]
📧 Email us at info@vitalagingnyc.com
What exactly is geriatric care management?
Geriatric care management helps older adults and families navigate aging—from daily care coordination to long-term planning. At Vital Aging NYC, it means assessments, advocacy, ongoing support, and deep knowledge of how to work with health systems, home care, and families.
It’s not just about managing services—it’s about helping people feel safe, seen, and supported throughout life.
What makes concierge geriatric care management different?
Our concierge model offers a more responsive, relationship-driven approach. You’ll get:
– Personalized plans and same-day responses
– A single point of contact for all your care coordination
– Priority scheduling and follow-up
– Support that flexes with your family’s needs
What if I live far away from my loved one?
That’s our specialty. We become your trusted eyes, ears, and hands in NYC.
– We check in regularly
– Coordinate appointments and home care
– Handle crises and hospital discharges
– Keep you updated with clear, consistent communication
You don’t need to be in the city to be involved—we’ll help you stay connected and in control, no matter where you live.
How do I know if we need a care manager?
You don’t have to be in a crisis to benefit. But here are some signs it might be time:
– Repeated hospital visits or falls
– Missed medications or confusion around appointments
– Worsening memory or daily task difficulty
– Caregiver burnout or family conflict
– General uncertainty about what to do next
We’ll talk through your concerns during your complimentary consultation and give you honest feedback—no pressure.
What services do you offer, and how are they billed?
Some of our most requested services include:
– Comprehensive care assessments
– Dementia care planning & caregiver coaching
– Medical appointment scheduling & accompaniment
– Crisis response (hospital discharges, ER visits)
– Long-distance caregiving support
– Home safety evaluations
– Benefits and resource navigation
We offer hourly rates and monthly packages options to fit your needs.
What happens if we decide to work with you?
Once you decide to move forward, the process typically looks like this:
– Intake: We begin with a brief phone call or virtual meeting to understand your concerns, explain our services, and determine the best next steps. During this conversation, we’ll also review any necessary forms and ensure everyone is comfortable with how we’ll work together.
– Assessment: In-person or virtual visit to understand your loved one’s needs, strengths, and risks.
– Care Plan: A clear, personalized roadmap tailored to your situation.
– Implementation: We coordinate, communicate, and adjust as needed.
– Ongoing Support: Regular updates and check-ins as needs evolve.
We stay engaged, not just at the start, but throughout the journey. That said, there’s no one-size-fits-all—depending on your goals and preferences, the process may look a bit different as we tailor it to meet your family’s unique needs.
Can you help with legal or financial planning?
We’re not attorneys or financial advisors—but we work closely with them. We can help you clarify your goals, organize your questions, and connect with trusted professionals. That way, you enter those conversations informed, empowered, and focused—saving time, money, and stress.
Do you only help people with Alzheimer’s or dementia?
No. While we specialize in Alzheimer’s and dementia care, we support older adults with a wide range of needs, including:
– Chronic illness
– Recovery after hospitalization
– Aging-in-place and long-term care planning
– General safety and quality of life planning
That said, when memory loss is involved, we draw on deep expertise and compassion to provide meaningful, tailored support.
What if my loved one doesn’t want help?
This is incredibly common. We approach these situations with patience and respect. Often, a gentle introduction and relationship-building over time lead to trust and acceptance. We never push or shame—just meet people where they are.
Do you accept insurances?
Our services are private-pay and not covered by insurance. However, we’re happy to provide documentation if your insurance plan offers out-of-network reimbursement.
Your initial consultation is always complimentary. Even if you choose not to move forward, we’ll ensure you leave with personalized next steps and trusted referrals based on your unique situation.
What forms of payment do you accept?
We accept:
✔️ Credit/debit (online or in-person via Square or Chase Bank POS)
✔️ Zelle, Venmo, PayPal
✔️ Money orders